Questions to Ask Your Builder (Before You Sign Anything)

Whether you need a builder for a new home, renovations, extension or complete refurbishment, you need to be sure that the builder you select will be able to achieve a stunning home, on time, on budget and create great relationships for all the stakeholders.

It is estimated that Australians will spend about 65% of their lives inside their homes so there is enormous value in taking the time to make sure that the builder you choose can ensure your vision becomes a reality.

Before you sign a contract, make sure you get answers to the questions that will identify the builder who is most suited to your needs.

There are many important issues to consider; logistics, costs, site selection, and ongoing customer service being just a few. The following is a suggested list of questions to ask your potential builders -

1. Can you explain your business structure, how does it benefit our job?


2. How much work do you currently have on, when will it complete?


3. What other work do you have to start, how will that impact on our project?


4. What is the expected duration of construction?


5. Do you have any recommendations to improve or speed up the job


6. Can you provide a program (bar chart is visually good!)


7. What is included in your submission?


8. What elements should I take particular note of.


9. What work is not included in the submission, why not?


10. Are their any hidden or extra costs that may come about?


11. Do you have plans and pictures of previous work done?


12. Can you provide a list of your most recent clients, can we speak with them?


13. What are the standard features and what will cost me more?


14. What warranties and guarantees will you / the manufacturer offer to me?


15. Does any work conducted by sub contractors void any warranties or guarantees?


16. How do your prices compare with other builders and why?


17. How long have you been in the industry?


18. What experience do you have?


19. Will I be able to access the home during the building process?


20. Site meetings – When / where?


21. What professional memberships and registrations do you hold


22. Are you insured and to what level, can you provide a Currency Certificate for each?


23. Can I be sure that all construction you carry out will be fully compliant with all laws and regulations?


24. What responsibility do you take if something is found to not to compliant?


25. What is the “defect liability period”, how long and what is covered?


26. Have you done any other work in this area? If so where?


27. Have you ever filed for bankruptcy?


28. If I have any questions during the building process, who should I contact?


29. What hours are you available, how do I contact you?


30. Do you have a dedicated customer service policy before, during, and after the construction-taking place?

Although this is not an exhaustive list, it will make sure that you are on the right in building your confidence to proceed. The domestic building process is complex to execute and the value you should be looking for is one of “support” from your partner (builder) in this project.

Remember, be inquisitive and ask questions, my important recommendation for you, is that you look to make and be part of a team, this mindset encourages a united approach to start and finish the project where everyone partakes and is a winner.